Communications Styles for Effective Interaction

Do you want to know how to interact with anyone, regardless of how difficult you perceive them to be? This course will equip you with the skills to effectively meet your needs while protecting the dignity and rights of others, fostering more cooperative relationships. You will learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. By analyzing your interactions and observing others closely, you will develop the ability to choose appropriate reactions to different behaviors, ultimately understanding that assertiveness involves taking responsibility in a way that preserves the dignity and rights of others.

Learning Outcomes
Upon successful completion of this course, participants will be able to:

1. Identify Different Personality Types: Recognize and describe various personality types based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests.

2. Develop Assertive Communication Skills: Build communication skills that enable you to effectively meet your needs while respecting the dignity and rights of others.

3. Improve Relationships with Challenging Individuals: Learn strategies to enhance relationships with difficult, stubborn, or even hostile individuals by understanding their behaviors and motivations.

4. Analyze and Reflect on Interactions: Practice analyzing your interactions with others to better understand your reactions and their responses, leading to more cooperative relationships.

5. Enhance Observational Skills: Develop the ability to observe and read identifying characteristics of those you interact with, allowing you to choose appropriate reactions to their behaviors.

6. Increase Self-Awareness: Gain insight into your own tendencies and how they affect your relationships, fostering personal growth and improved interactions.

7. Describe the Role of Assertiveness: Learn that assertiveness involves taking responsibility for meeting your needs in a way that preserves the dignity and rights of others, promoting mutual respect and cooperation.

Outline

• Identifying Preferred Communication Styles

• Analyzing Your Own Difficult-Person Situation

• Dealing with Hostile-Aggressive Personality Types

• Dealing with Difficult Passive Personality Types

• Dealing with Aggressive Subcategories of Difficult Intuitors

• Identifying and Dealing with Relators

• Overcoming Your Own Difficult Characteristics

• Developing Skills to Become More Flexible

• Exploring Resilience-Building Strategies

• Discovering the Importance of Assertiveness to Positive Relationships

• Changing Your Own Assertiveness Skills

• Learning Techniques to Improve Your Listening Abilities

External Partnership
In an effort to broaden our course offerings, Syracuse University has partnered with leaders in their respective fields to provide learning opportunities for our students. This course is brought to you through our partnership with ed2go. Once you have completed the checkout process, you should expect to be contacted by a ed2go representative within 1-3 business days with information on how to access your course material and getting started. They will be your main point of contact while you are going through the coursework. Feel free to reach out to Syracuse University if you have any questions at microcredential@syr.edu or 315.443.2588.