Business Operations Specialist

Regardless of company size, operational management drives business success. This practical online course will teach you the fundamentals of business management and operational planning. You will gain essential skills and strategies that you can put into action at your workplace, such as risk management, scheduling, and control. Learn from a veteran business instructor in a flexible online environment to build innovation in the workforce and lead diverse teams effectively.

Course Hours

200

Learning Outcomes
Upon successful completion of this course, participants will be able to:

1. Describe Key Management Concepts: Grasp essential financial, risk, and operational management principles.

2. Plan and Implement Operational Solutions: Develop and execute a range of operational strategies to enhance business efficiency.

3. Lead and Manage Teams: Effectively lead and manage diverse teams, fostering a collaborative and productive work environment.

4. Innovate in the Workforce: Build and sustain an innovative workplace by incorporating continuous improvement and digital solutions.

5. Manage Risk and Intellectual Property: Identify and mitigate risks while managing intellectual property within the organization.

6. Develop and Implement Sales and Marketing Plans: Create and execute effective sales and marketing strategies to drive business growth.

7. Enhance Customer Service: Implement quality customer service strategies to build strong client relationships and networks.

8. Improve Workplace Relationships: Lead and manage workplace relationships to ensure a positive and supportive work culture.

Outline

• Business Operations

  • Financial Management

  • Lead and Manage Teams

  • Implementing a Sales Plan

  • Implementing Customer Service Strategies

  • Implementing Marketing

  • Implementing Continuous Improvement

  • Build Client Relationships and Networks

• Operations Management

  • Operational Planning

  • Manage Continuous Improvement

  • Manage Risk

  • Manage Intellectual Property

  • Lead and Manage Workplace Relationships

  • Build an Innovative Workplace

  • Incorporate Digital Solutions

  • Develop a Sales Plan

  • Manage Quality Customer Service

External Partnership
In an effort to broaden our course offerings, Syracuse University has partnered with leaders in their respective fields to provide learning opportunities for our students. This course is brought to you through our partnership with ed2go. Once you have completed the checkout process, you should expect to be contacted by a ed2go representative within 1-3 business days with information on how to access your course material and getting started. They will be your main point of contact while you are going through the coursework. Feel free to reach out to Syracuse University if you have any questions at microcredential@syr.edu or 315.443.2588.