Leading and Managing Change

Whether adopting new technology or adapting to a drastic shift in an organization's core focus, change is a constant in any successful business. Managers play a fundamental role in successful effecting changes across an organization, and meanwhile, humans, by nature, will often resist change out of fear of the unknown. This introductory course addresses the key issues managers face in a dynamic environment. By understanding the steps in effecting change and how to overcome resistance, a manager can successfully lead change at various levels of an organization.

Learning Outcomes
Upon successful completion of this course, participants will be able to:

1. Discuss organizational change and the forms it can take

2. Describe Kotter's Eight Step Process recommended for implementing change successfully

3. Outline Lewin's model of change and discuss its limitations

4. Identify the factors a leader or manager can employ to promote change

5. Outline the change initiative planning process

6. Explain the role of a leader in communicating change

7. Discuss methods to foster participation

8. Discuss the underpinnings of resistance to change and how to overcome it

9. Discuss other models of change management (ADKAR, GE CAP, Cisco Change Roadmap)

10. Match change management models to specific scenarios

11. Understand strategic change and mastering a changing environment

External Partnership
In an effort to broaden our course offerings, Syracuse University has partnered with leaders in their respective fields to provide learning opportunities for our students. This course is brought to you through our partnership with MindEdge. Once you have completed the checkout process, you should expect to be contacted by a MindEdge representative within 1-3 business days with information on how to access your course material and getting started. They will be your main point of contact while you are going through the coursework. Feel free to reach out to Syracuse University if you have any questions at microcredential@syr.edu or 315.443.2588.