Leading Project Teams

This course covers the roles and responsibilities of the project management team leader, in particular, their responsibility with regard to project stakeholders. The course also discusses how project management team leaders can build a positive team environment through effective communication, team building activities, problem-solving, and reflective listening.

Learning Outcomes
Upon successful completion of this course, participants will be able to:

1. Define a team and identify six common types of teams

2. Explain Bruce Tuckman's model of group development

3. Describe how the project life cycle is relevant to team issues

4. List the three sources of power for project management team leaders

5. Describe ways to manage stakeholder expectations

6. Explain different types of team building activities

7. Define reflective listening

8. Identify the challenges of virtual teams and how they relate to the project management team leader's roles

9. Compare and contrast voting and consensus as methods for decision-making

10. More effectively identify and resolve team problems

11. Explain the different characteristics of effective and open team communication

12. Identify the best practices for using e-mail and telephone among team members

13. Identify several common team problems and apply methods for resolving these issues

External Partnership
In an effort to broaden our course offerings, Syracuse University has partnered with leaders in their respective fields to provide learning opportunities for our students. This course is brought to you through our partnership with MindEdge. Once you have completed the checkout process, you should expect to be contacted by a MindEdge representative within 1-3 business days with information on how to access your course material and getting started. They will be your main point of contact while you are going through the coursework. Feel free to reach out to Syracuse University if you have any questions at microcredential@syr.edu or 315.443.2588.