Conflict Management for Leaders

Conflict in organizations is normal and can be productive, if managed properly. This session focuses on effective strategies to navigate and resolve disagreements in the workplace. Key conflict resolution concepts and techniques are discussed, including reflective listening, conflict reduction, problem solving, assertion, and interest-based negotiation. Conflict styles are also discussed as a means to understand motives and engage in collaborative problem solving. Interactive discussions and exercises provide practical tools to address conflicts constructively, promote collaboration, and maintain positive relationships. This session empowers participants to turn challenges into opportunities for growth and understanding.

After completing this session, participants will be able to:

• Compare different perspectives on conflict.

• Apply de-escalation techniques to bring others to a more resourceful state.

• Use a model and process for managing conflict.

• Discover their conflict style and how it affects interactions and decision-making.